Frequently Asked Questions

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General Questions

Assembly Questions

  • How much desk assembly is required?
  • Can I get a pdf of those assembly instructions?
  • How do I mount a top to a Jarvis desk frame?
  • How do I mount my accessories on Jarvis?
  • How do I adjust my Jarvis Monitor Arm?
  • Where can I find the screws to my Jarvis Desk?
  • How do you set and clear custom height limits for Jarvis desks with memory handset?
  • Do Jarvis desk tops come with pre-drilled holes?
  • How do I disassemble my Capisco if I want to return it?

Shipping Questions

  • Where will my order ship from?
  • Once my order ships, how can I track it?
  • Why will my order come via freight shipping?
  • What do I need to do if my order is shipped freight?
  • Do you ship to my country?

Product Questions

  • Which desk should I pick?
  • Which keyboard platform should I purchase with my Jarvis Desk?
  • How much weight do your monitor arms hold?
  • What are the recommended dimensions for custom tops used with Jarvis frames?
  • Why aren’t the Jarvis desks shallower than 27”?
  • How do the desks adjust from sitting to standing?
  • Can I use my own desk top?
  • Can I get an upholstery or desktop sample?
  • How do I clean my desk?

Quotes & Placing Orders

  • How can I place an order?
  • How do I change quantities or cancel an item in my order?
  • How do I get a quote for an order?
  • How do I use a coupon?
  • Are gift certificates available?
  • Can I send you a purchase order?
  • What info should I include on my purchase order?
  • What if I need a copy of my receipt/invoice?

Returns Questions

Warranty Questions

Troubleshooting

  • How do I reset my Jarvis Desk?
  • How Do I Lock/Unlock my Jarvis Desk?

Financing

  • Do you offer financing?
  • If I pay with Affirm can I still return my order?
  • Can anyone use Affirm?
  • What if I don’t qualify for the whole order amount?
  • Is there a order minimum?