Our Jarvis Warranty in human-friendly English

The 7-year warranty on our Jarvis desk frame is fair to both us and our customers. If the Jarvis frame is not working because of a defect, then we will cover the costs. If the desk is damaged by the user, then they will have to cover the costs.

Covered by the warranty:

  • The Jarvis frame itself, including the electric motors, control box, and switch. Basically everything that comes in the box.

  • Performance according to published specifications.

  • Defective materials or workmanship in frame.

  • Defects affecting operation of the frame and height adjusting mechanisms.

Not covered by the warranty:

  • Normal wear and tear of the desk top or paint finish.

  • Any damages or malfunctions in the product caused by repairs, or attempted repairs, performed by anyone not affiliated with or authorised by Fully.

  • Any product that has been damaged by or subjected to misuse, abnormal handling or impact.

  • Improper assembly or disassembly.

  • Any modifications to electronic components.

Guidelines:

  • The Jarvis warranty period begins the day the product is delivered to the customer.

  • This warranty is valid for the original purchaser of the product.

  • We will repair or replace, free of charge, any parts necessary to correct defects in materials or workmanship.

  • We will make an honest assessment when diagnosing the issue.

  • When we are in doubt, we will err on the side of the customer.

 

To receive warranty service, please see our Warranty Request Form, or contact our support team at +32 9 296 44 83 or help@fully.com .

Warranty Revision 15.1.15 ***This warranty applies to all Jarvis desk bases purchased on or after January 15, 2015.