Warranty information

If you don't see the answer to your warranty question below, please fill out the warranty claim form below and we will get back to you in approximately 5 days.


All warranty claims are processed in accordance with the policies of each item's manufacturer. In many cases claims should be filed directly with our manufacturer and Fully will aid as much as possible to help facilitate the claims process.

Please note that it is very common for manufacturers to send replacement parts to address warranty issues. Manufacturer warranties will not cover any costs associated with repair. Again, Fully will work in accordance with the policies of the manufacturers to aid in these repairs.

You can find more detailed information about specific brands or products at the bottom of this page.

Agreements made around special circumstances (i.e. floor models, as-is sale items, etc.) outlined at time of sale will supersede corresponding sections of Fully terms and/or our manufacturing partners' warranties.

If you would like to file a warranty claim, please use the form below:

Fill out my online form.

Warranty policy details 

The following warranty terms apply only to products purchased new-in-box. Any items purchased under special circumstances (i.e. floor models, as-is sale items, etc.) may be subject to reduced or suspended warranty as outlined at time of sale.



J2 Monitor Arms

  • 5 years

Conset AD Series Desks

  • 2 years on the motor, 5 years on the frame


  • EDGE monitor arms, workstations, lighting - 10 years (does not include bulb or ballast)

  • Laptop Holders, work surfaces, CPU Holders - 5 years

  • Desk Risers, Encloze, footrest, keyboard drawer slides, mobile work stations - 2 years

  • Pencil drawer, fluorescent ballasts, LED transformers - 1 year

Focal Seating (except for Mogo)

  • Foam and seating textiles and leathers, mechanisms, pneumatic cylinders, wheels and height adjustable mechanisms - 5 years

  • Mogo portable seat - 1 year

Focal Desks

  • Laminate, wood veneer and solid surface - 10 years

HAG Seating

  • Gas cylinders, controls & functional parts - 10 years

  • Arm caps, casters, back liners and exposed wood parts & finished parts - 5 years

  • Upholstery materials (foam/mesh) - 3 years


  • Chairs - 15 years for frame, 5 years for fabric, cushions & arm pads

  • CPU Holders - 15 years

  • Float Table - 5 year warranty for frame, 15 years for the top

  • Footrests - 15 years

  • Keyboard Platforms - 15 years

  • L6 Notebook Manager - 15 years

  • Monitor Arms - 15 years

  • QuickStand - 5 years


  • 5 years

Luna Standing Desk Stool

  • 5 years