If you don't see the answer to your warranty question below, please give us a call at 888.508.3725.
All warranty claims are processed in accordance with the policies of each item's manufacturer. In many cases claims should be filed directly with our manufacturer and Fully will aid as much as possible to help facilitate the claims process. Please note that it is very common for manufacturers to send replacement parts to address warranty issues. Manufacturer warranties will not cover any costs associated with repair. Again, Fully will work in accordance with the policies of the manufacturers to aid in these repairs.
Agreements made around special circumstances (i.e. floor models, as-is sale items, etc.) outlined at time of sale will supersede corresponding sections of Fully terms and/or our manufacturing partners' warranties.
If you would like to file a warranty claim, please use the form below.
Warranty Policy Details
The following warranty terms apply only to products purchased new-in-box. Any items purchased under special circustances (i.e. floor models, as-is sale items, etc.) may be subject to reduced or suspended warranty as outlined at time of sale.
J2 Monitor Arms
- 5 years
Conset AD Series Desks
- 2 years on the motor, 5 years on the frame
- EDGE monitor arms, workstations, lighting - 10 years (does not include bulb or ballast)
- Laptop Holders, work surfaces, CPU Holders - 5 years
- Desk Risers, Encloze, footrest, keyboard drawer slides, mobile work stations - 2 years
- Pencil drawer, fluorescent ballasts, LED transformers - 1 year
Focal Seating (except for Mogo)
- Foam and seating textiles and leathers, mechanisms, pneumatic cylinders, wheels and height adjustable mechanisms - 5 years
- Mogo portable seat - 1 year
- Laminate, wood veneer and solid surface - 10 years
- Gas cylinders, controls & functional parts - 10 years
- Arm caps, casters, back liners and exposed wood parts & finished parts - 5 years
- Upholstery materials (foam/mesh) - 3 years
- Chairs - 15 years for frame, 5 years for fabric, cushions & arm pads
- CPU Holders - 15 years
- Float Table - 5 year warranty for frame, 15 years for the top
- Footrests - 15 years
- Keyboard Platforms - 15 years
- L6 Notebook Manager - 15 years
- Monitor Arms - 15 years
- QuickStand - 5 years
- 5 years