Terms & Conditions
This page includes a ton of helpful information. If you have any questions about our terms and conditions, please give us a call 888.508.3725.
- Return Policy
- Changes or Cancellations
- Important Shipping Information
- Warranty Information
- General T&C
A Return Policy for Humans
Fully (Formerly Ergo Depot) offers the most reasonable and client-friendly return policy in the market. We want our clients to be satisfied with their purchases and are committed to working with you to make that happen.
Below we have included the specific return policies for each of our manufacturers. Here are the basics:
- All returns must be approved by Fully. Once approved, an RMA number will be issued along with a return shipping label. Clients may ship under their own shipping account, but a tracking number must be provided to Fully and the shipment must reference the RMA number. An RMA number is required for all returns regardless of shipping method.
- Returns must be received in "like-new" condition and in the original factory packaging. Additional charges will apply if an item is received that is not in "like-new" condition or that is not in original factory packaging. Fully will provide a restocking fee quote for those returns without original packaging.
- Items damaged beyond the expected wear from light use will incur an additional 20% fee to cover repairs or part-replacement. Extreme damage (did you set it on fire?) or complete desrtuction of an item will incur higher fees.
- After a return has been Fully inspected by our staff, a refund will be issued less shipping charges and any other restocking or damage fees. We typically process returns within 3 business days of receipt at our facility. Please allow up to 5 business days for your credit card provider to process the refund.
- The following categories are not eligible for return:
- Special order items
- Orders for more than one of the same item
- Open Box / Warehouse Deals
- Showroom Models
- Orders shipped to freight-forwarders
Please contact Fully with any possible questions or concerns regarding returns before an order is placed. Please direct all return-related inquiries to email@example.com
We accept returns on all of our accessories, however, due to the nature of these products, we do charge a small restocking fee, in addition to return shipping charges.
- Chairs and seating are eligible for return within 30 days of original delivery to the customer.
- The following seating terms only apply to single-chair orders that are shipped to the contiguous 48 United States.
- Special order chairs, leather chairs, and orders with more than one chair will carry a 20% restocking fee in addition to shipping charges and possible damage fees. All returns from Canada will carry a 20% restocking fee in addition to all other fees.
Terms by manufacturer
HAG and Izzy Seating
No restocking fee for items returned in like-new condition, in original packaging. Return shipping costs will be deducted from refund. Standard inbound shipping on Capisco is $45. For all other HAG/Izzy chairs, contact customer service for shipping quotes at firstname.lastname@example.org
No restocking fee for items returned in like-new condition, in original packaging. Return shipping costs will be deducted from refund. Standard inbound shipping on Muvman is $40.
No restocking fee for items returned in like-new condition, in original packaging. Return shipping costs will be deducted from refund. Please note that Humanscale seating ships nearly assembled, in very large boxes, and many carriers will charge an "over-sized fee" for shipping.
Please note, Humanscale ergonomic tools can be returned, but will incur a small restocking fee. This includes but is not limited to keyboard trays, lighting, foot rests, monitor arms, CPU holders, mice, etc.
Varier seating will incur a 20% restocking fee due to the unique construction and design of Varier chairs. In addition, return shipping costs will be deducted from refund. Please contact customer service for shipping quotes at email@example.com
Swopper by VIA Seating
Swoppers ship disassembled, however they are not designed to be taken apart by the end user. Thus, it is not typically possible to ship a return in the original packaging. Clients will be responsible for ensuring against shipping damage by obtaining appropriate return shipping packaging. Swoppers are subject to a 10% restocking fee in addition to return shipping charges. firstname.lastname@example.org
VIA Other Seating
No restocking fee for items returned in like-new condition in original packaging. Return shipping costs will be deducted from refund. Please note that VIA seating ships nearly assembled in in very large boxes and many carriers will charge an "over-sized fee" for shipping.
Bambach and Salli Seating
No restocking fee for stocked items returned in like-new condition in original packaging.
Please note, most Bambach and Salli saddle seats are made-to-order specially and are subject to a 20% special order restocking fee. Return shipping costs will be deducted from refund, at a flat rate of $45.
Focal Upright Furniture Seating
No restocking fee for items returned in like-new condition in original packaging. Return shipping costs will be deducted from refund. Please contact customer service for shipping quotes at email@example.com
No restocking fee for items returned in like-new condition in original packaging. Return shipping costs will be deducted from refund at a flat rate of $20.
HumanTool Saddle Seat
No restocking fee for items returned in like-new condition in original packaging. Return shipping costs will be deducted from refund at a flat rate of $14.
Adjustable height desk returns
All desks (including Jarvis, Float, AD Series, and Focal Upright) are eligible for a return within 30 days of delivery, subject to fully approval.
Due to the unique shipping requirements of adjustable height work surfaces, we handle each return request on a case-by-case basis. There is no flat restocking fee on desks, though one may be assessed based on the circumstances and condition of the return. Additionally, return shipping will be deducted from the refund amount. Please contact firstname.lastname@example.org for shipping quotes.
All returns must be received in "like-new" condition and in the original packaging. We ask that you please do not throw away any packing materials associated with the shipment. Because of the size and weight of some items, they are shipped via freight carrier and on pallets so delivery and pick up must be carefully coordinated. Any special delivery fees associated with a return will be deducted from refund amounts.
Please contact customer service with any questions about desk returns at email@example.com
Jarvis frames will have a flat return shipping fee of $50. Please contact customer service for all Jarvis top ground and freight quotes and all other desk shipping quotes.
Rocket Mission Jarvis Tops
Due to our relationship with the designer of the Rocket Mission top, slightly different terms apply. Rocket Mission tops may be returned within 14 days of receipt, free of charge. Please initiate any returns through our customer service department at firstname.lastname@example.org. For more detail, please visit the complete Rocket Mission return policy.
STIR Kinetic Desk
If purchasing a STIR Kinetic Desk, please see STIR's Terms and Condition's.
LifeSpan Treadmills and Bikes
Returns on treadmills, bikes, and other LifeSpan products will be accepted within 30 days of original receipt. Return shipping charges will be deducted from the refund amount at a flat rate of $190. All returns must be received in "like-new" condition and in the original packaging.
International Orders returns
Fully does not accept returns or exchanges on any orders shipped to a freight-forwarder for international delivery.
Returns on orders shipped to, or returning from Canada carry a 20% restocking fee in addition to any other fees.
Changes or cancellations
We pride ourselves on tailoring each product for each individual and having a selection of nearly endless configurations to customize each item. In addition, we strive to get items to our clients as quickly as possible. Therefore, the window for altering an order before it has begun production is very small. All orders placed on fully.com or with a sales associate are eligible for cancellation or change fees. We will never bill more than our cost incurred.
Once an order is placed we will do our best to accommodate changes requested within 24 hours. This includes address changes and specification changes. Depending on each manufacturer’s policies and order processing systems, we may or may not be able to accommodate a cancellation request.
Please contact us immediately (phone preferred 888.508.3725) if you require an order change or cancellation.
Important Shipping Information
For details about tracking and managing your shipment, please visit our Shipping Information page.
Fully offers free shipping on products shipped within the contiguous 48 United States. Most items will ship via standard ground service using the best method for each application. Fully will provide tracking details in a timely manner to allow our clients the ability to identify a delivery date and make any necessary arrangements.
We strive to ship all orders quickly, but situations may arise that cause unexpected delays. Shipping delays may result from natural or human events, including weather, earthquakes, system outages, holidays, transportation disruptions or other similar occurrences. In the event of a delay, we will take reasonable steps to ship your order as soon as possible.
Ground shipments typically do not require signatures. It is the customer's responsibility to request a signature to be required at delivery, and we cannot be responsible for orders stolen or tampered with after successful delivery.
It is the responsibility of the client to verify the shipping address and all contact information. This is especially important for desk delivery and freight shipments.
A few of our products ship via freight carrier. These items are:
- Quantities of 3+ Jarvis laminate tops of any size
- Quantities of 6+ Jarvis tops (any size or material) shipping to one location
- Quantities of 12+ Jarvis frames, depending on location
- LifeSpan treadmills
- Most AD Series desks
- Focal Confluence Table
In the case of a freight shipment, it is the responsibility of the client to coordinate delivery directly with the freight carrier. Charges incurred as a result of a failure to coordinate delivery (such as storage and reconsignment) are the responsibility of the customer and will be re-billed accordingly. An adult must be present to accept any freight delivery as these items will not be left at an address without a signature.
An appointment is typically scheduled one business day prior to delivery. It is the policy of all freight carriers for deliveries to be "curbside". This means, even though these items can be very large, clients are responsible for transporting items from the original drop-off point.
Fully will provide tracking details as soon as they are available so our clients can make the necessary arrangements
All shipping damages must be reported within 48 hours of delivery.
It is very important to thoroughly inspect all boxes before signing any delivery slip and to note any and all damages or shortages in writing, on the freight documents with the driver. Please retain all packing materials and boxes associated with the shipment as these may be needed to complete a claim. Photos are required for claim processing.
Once the delivery has been accepted, all items must be inspected and any damage photographed and reported within 48 hours of receipt.
In the case of damaged merchandise Fully will work closely with our clients, manufacturers, and shipping companies to facilitate and resolve claims. Please note that all shipping damages and claims will be addressed in accordance with the policies of our manufacturers.
All warranty claims are processed in accordance with the policies of each item's manufacturer. In many cases claims should be filed directly with the manufacturer, and Fully will do anything we can to facilitate the claims process. Manufacturer warranties will not cover any costs associated with repair.
Please note that it is very common for manufacturers to send replacement parts to address warranty issues. Fully and our partners will ship parts associated with warranty claims for free within the contiguous United States but we are not responsible for shipping costs outside of that area. Exceptions may apply to warranty parts for items that originally shipped free to Alaska, Hawaii, or parts of Canada.
Agreements made around special circumstances (i.e. floor models, as-is sale items, etc.) outlined at time of sale will supersede corresponding sections of Fully terms and/or our manufacturing partners' warranties.
For information on specific products or manufacturers, or to file a warranty claim, please visit our warranty page.
General Terms and Conditions
Personal Information Submitted Through the Site:
Ownership of Web Site, Copyrights, and Trademarks:
This Web site is owned and operated by Fully. All of the materials contained on this Web site, including all information, text, software, pictures, images, sounds, video clips, audio clips, illustrations, and graphics (collectively the "Content") are either owned by Fully or they are licensed to it and are copyrighted. Fully and its licensors retain and reserve all proprietary rights in and to the Content.
You may copy, or download a copy to your own, single computer, for your own personal and non-commercial use, of any Content on this Web site provided you retain, and do not delete or change, any copyright, trademark or other proprietary notices contained in the original Content on such copies. All such copies must include, at a minimum, the following copyright notice: "Copyright 2014 Fully Retail Services. All rights reserved."
You may not, however, use on your own web site or on anyone else's web site or in any networked computer environment, anything you copy or download, nor may you or anyone else use any Content in any other commercial or public manner or channel, or redistribute any portion of the Content, unless you have first received Fully's prior written consent to do so on Fully letterhead signed by Fully's President. You also may not alter, in any way, any of the Content you copy or download. If you violate any of these Terms, your authorization to use our web site terminates automatically, and you agree to immediately destroy any copies you have of any portion of the Content.
The various Fully names, marks, logos, products and services referenced on this web site are either trademarks or service marks, or registered trademarks or service marks, of Fully or its affiliates. Other product and company names referenced on this web site may be the trademarks or service marks of others. The unauthorized use of any trademark or service mark displayed on this web site or any other trademark or service mark of Fully or its affiliates is strictly prohibited. Any rights not expressly granted herein are reserved to Fully.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
Due to the custom nature of our products, credit cards will be charged once the "Place Order" button is clicked on the checkout page. Please contact customer service for any questions or more information.
Fully collects sales tax on all purchases made in California and Maryland. We do not collect sales tax for any other state. If you believe you are responsible for any taxes as a result of your transaction with us, it is your responsibility to remit such taxes to the appropriate taxing authority.
The content on this site does not constitute medical advice. You should consult your doctor before beginning any exercise, training or athletic program. Fully is not responsible for any medical or health problems that may result from your engaging in any activities described on this site or from any information you obtain from this site. If you ever feel discomfort or pain, you should not continue.
Errors, Inaccuracies, and Omissions:
Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the site is inaccurate at any time without prior notice (including after you have submitted your order).
Certain links on this web site lead to sites and resources that are not maintained by or under the control of Fully. Fully is not responsible for the contents of any such referenced or "linked" Web sites or resources or for the availability of access to such sites. A link to another Web site or a reference to a product or service by trade name, trademark, provider or otherwise does not constitute or imply an endorsement or recommendation by Fully unless expressly stated herein.
We have made every effort to display as accurately as possible the colors of our products that appear on our site. We cannot guarantee that your computer monitor's display of any color will be accurate.
Products, programs and services described or mentioned on this Web site are subject to availability. We do not and cannot assure you that everything on our Web site is accurate. You use our Web site at your own risk, and Fully assumes no liability for any errors, omissions, injury, harm or damage in connection with this Web site or any of the Content. Without limiting the generality of the foregoing:
THE INFORMATION CONTAINED ON THIS WEB SITE IS PROVIDED TO YOU ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE, OTHER THAN THOSE WARRANTIES WHICH ARE IMPLIED BY AND INCAPABLE OF EXCLUSION, RESTRICTION, OR MODIFICATION UNDER APPLICABLE LAW.
UNDER NO CIRCUMSTANCES, AND UNDER NO LEGAL OR EQUITABLE THEORY, WHETHER IT LIES IN TORT, CONTRACT, OR OTHERWISE, SHALL FULLY, OR ANY OF ITS SUBSIDIARIES, AFFILIATES, PARENT COMPANIES, SUPPLIERS, OR INDEPENDENT CONTRACTORS, OR ANY OF THEIR DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS, OR ANYONE ELSE INVOLVED IN DEVELOPING OR DISTRIBUTING FULLY'S WEB SITE, BE LIABLE FOR ANY PUNITIVE DAMAGES OR ECONOMIC OR OTHER HARM OR INJURY RESULTING IN ANY WAY FROM THE USE OR INABILITY TO USE, FULLY'S WEB SITE ANY WEB SITES LINKED TO THIS SITE OR THE MATERIALS OR INFORMATION CONTAINED ON ANY SUCH SITE, INCLUDING, WITHOUT LIMITATION, ANY ECONOMIC HARM, LOST PROFITS, DAMAGES TO BUSINESS, DATA OR COMPUTER SYSTEMS, OR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM RELIANCE ON ANY CONTENT OR RESULTING FROM ANY INTERRUPTIONS, WORK STOPPAGES, COMPUTER FAILURES, COMMUNICATION FAILURES, DELETION OF FILES, ERRORS, OMISSIONS, INACCURACIES, DEFECTS, VIRUSES, DELAYS, OR MISTAKES OF ANY KIND, EVEN IF YOU HAVE ADVISED FULLY OF THE POSSIBILITY OF SUCH DAMAGES.
This Web site is controlled and administered by Fully from its headquarters within the State of Oregon, USA. Unless otherwise specified, the Content on this Web site is presented solely for the purpose of entertainment and promoting services available in the United States, its territories and possessions. Fully makes no representation that access to this Web site or the Content are appropriate or available for use in other locations. Access to this Web site or the Content from any location where such access is illegal is prohibited. Users shall not download or otherwise export or re-export any Content except in full compliance with all U.S. and other applicable laws and regulations.