Help Page

Order Status

Has my order shipped?

On each product page we list an estimated time it will take for a product to ship. Once an item ships the transit time will normally be an additional 3-5 business days. We will send you tracking information once your order ships. This can be used to obtain a more accurate date for the delivery of your order.

How do I change quantities or cancel an item in my order?

All orders are immediately charged and processed when an order is placed on our website. We will do our best to accommodate any changes but the window for editing an order is very small. Please note that once an order has begun processing or has shipped, the order is no longer editable.

How do I track my order?

Once your order ships, we will give you the carrier information and tracking number for you to track your shipment from the carrier's site. It is important to be proactive in the tracking and delivery of your order. Especially in the case of an adjustable height desk order, we recommend contacting the freight company directly to facilitate a smooth delivery.

My order never arrived.

Once you have received tracking details it is always most efficient to contact the carrier directly with delivery questions. If you have not received tracking details then it is likely your item has not shipped and we will provide tracking information as soon as it is available. If you still have questions regarding tracking or delivery please do not hesitate to call or email Fully customer service.

An item is missing from my shipment.

Often times items from an order will ship separately if they are produced by different manufacturers. We will provide tracking details for each item as they become available. Contact Fully customer service with any questions regarding missing parts or other order concerns.

My product is missing parts.

Often times items from an order will ship separately if they are produced by different manufacturers. We will provide tracking details for each item as they become available. Contact Fully customer service with any questions regarding missing parts or other order concerns.

When will my backorder arrive?

Visit the product page for your backordered item for specific details regarding expected arrival dates. In the case an item has been placed on backorder after your order was placed you will be contacted directly by an Fully representative with further details and options. If you have any questions regarding a backordered item please contact Fully customer service.