Order status

Do you have questions about your order? Please reach out via our Contact Us page or on Chat,

Monday - Friday from 9am - 2pm PST if you do not find your answer below.

 

A note about COVID-19

  • An unprecedented level of demand for work-from-home products has unfortunately resulted in longer shipping time frames and an increase in backorders for some of our most popular products.
  • To adjust to these challenges, we’re working closely with our manufacturing and logistics partners to reduce your wait time as much as possible.
  • We understand how crucial it is to be transparent about availability, so we have provided estimated shipping timeframes for each product on its respective product page. You can find this information on either the main product page or under the “Specifications” tab. The lead time for your order can be found on your order confirmation.
  • It is possible that a back ordered item may take longer to arrive than originally posted, and we’ll share that information with you by email as quickly as possible.

Has my order shipped?

  • You will receive an order confirmation email once your order is placed. It will let you know when each item is expected to ship.
  • Once an item ships, we’ll send a shipping confirmation email with tracking number(s) by 7 P.M. PST.
  • If your order contains multiple shipments, they may arrive at different times due to a variety of factors, including item availability, ship date, fulfillment origin, and/or unforeseen carrier delays.
  • If you’re missing tracking numbers for some items, don’t worry. You can expect to receive all of your tracking numbers for in-stock items fulfilled by Fully within 3 business days.
  • If you ordered a Jarvis frame, please note it ships in two separate boxes. We recommend waiting for both boxes to arrive before starting the assembly process. Due to the high volume of orders we’ve received since the COVID-19 outbreak, you may be receiving one box from one of our fulfillment centers, and the second box from another fulfillment center.

How do I change quantities or cancel an item in my order?

  • All orders are immediately charged and processed when an order is placed, even products on back order. This allows us to reserve product for you and ship it immediately once it’s ready to ship.
  • In an effort to ship your order as quickly as possible, the window of opportunity for order changes is very small.
  • If you’d like to make a change, please Contact Us with your request and we’d be happy to work with you to find a solution.

How do I track my order?

  • Your shipping confirmation email(s) will provide a tracking number and link to live tracking on the FedEx website.
  • As your items ship, the link to FedEx tracking should automatically update to reflect the progress of your full order.

My order never arrived

  • Once your item has shipped and order tracking is available, it’s best to reach out to FedEx directly for questions about delivery.
  • If you haven’t received tracking, it’s likely that the item hasn’t shipped. We’ll send a confirmation email with tracking as soon as it’s on its way.
  • If your item was in-stock at the time of purchase, but it hasn’t shipped or arrived within the provided timeframe, please feel free to reach out via our Contact Us page or on Chat, Monday - Friday from 9am - 2pm PST. We are experiencing some unexpected manufacturing and shipping delays due to COVID-19, and are working hard to keep our customers updated on those delays via email.

An item is missing from my shipment

  • It may still be on the way! Jarvis desk frames come in two boxes and may be fulfilled from different fulfillment centers. If you only received part of your desk frame, check the shipping confirmation email(s) you’ve received to view tracking for your other shipment(s).
  • Some items may ship sooner than others. If you’re missing tracking numbers for some items, don’t worry. You can expect to receive all tracking numbers for in-stock items within 3 business days.
  • If your order has not shipped or arrived within the timeframe provided, please reach out via our Contact Us page or on Chat, Monday - Friday from 9am - 2pm PST. We are experiencing some unexpected manufacturing and shipping delays due to COVID-19, and are working hard to keep our customers updated on those delays via email. 

My product is missing parts

  • Check your order confirmation email and tracking links to make sure everything has either shipped or arrived, especially if what’s missing is part of your desk frame.
  • If you ordered your desktop from us, the screws needed to attach the desktop to the frame can be found in the desktop box. Sometimes these screws get lost in the plastic wrap or may still be taped to the inside of the cardboard packaging.
  • If you are missing parts, please let us know via our Contact Us page or on Chat, Monday - Friday from 9am - 2pm PST.

What if my item arrives damaged?

  • If your order arrives damaged, please reach out via our Contact Us page and we’ll make it right. Please allow us 3-5 business days to respond.

When will my backorder arrive?

  • While we aren’t able to provide an estimated delivery date until your item ships, your order confirmation email will provide an estimated shipping time frame.
  • The estimated shipping time frame is based on when we expect to receive more inventory from our manufacturers and then how long it will take to fulfill your order.
  • We are experiencing some unexpected manufacturing and shipping delays due to COVID-19, and are working hard to keep our customers updated on those delays via email. It is possible that a back ordered item may take longer to arrive than originally posted, and we’ll share that information with you by email as quickly as possible.

We sincerely appreciate your patience during this unprecedented time. If you have any questions regarding a backordered item please let us know via our Contact Us page or on Chat, Monday - Friday from 9am - 2pm PST.