FAQ - Open-Box Program

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We are proud to support everyone doing their part to limit the spread of COVID-19 by transitioning to a home office. As a result, our customer support team is receiving four times as many inquiries as normal.  You can reach us via phone at 888-508-3725 or via chat, Monday through Friday, from 8:30am–5pm PST. You may also send us a message via our contact us page. In the meantime, we’ve collected the most frequently asked questions from you and answered them below:

FAQ - Open Box Program

 

What is an open-box product?
  • Our open-box products are returned items that have qualified for resale. Although some products may show small signs of visible wear, they have met our high standards of being perfectly functional. Please note that we are unable to provide samples or photos.

Why are you selling returned items?
  • As a Certified B Corp, we’re committed to sustainability. Our Open-Box Program allows us to keep products out of the landfill by providing a second life for returned products. Learn more about B Corporation Certification.

When does my open box product ship?
  • Open box products generally ship in 1–7 business days. The most up-to-date shipping timeframes are located on individual product pages. Once an order ships, tracking information is emailed to the email address associated with the order.
    • Shipping is free to the contiguous 48 United States
    • For orders to Alaska and Hawaii, shipping costs are calculated at checkout.
    • Open-box products do not ship to Canada

Can I return my open box purchase?
  • All sales are final and not eligible for returns.

What is the warranty for an open box product?
  • We honor the original warranty associated with the open box product. For more warranty information see here.

Why can’t I find the product I want?
  • Open-box items are returned products, so our inventory is constantly changing. Keep an eye on the Sale page for new products.