Shipping information

Answers to all your shipping questions can be found in the information below. Don’t hesitate to contact our Customer Care team if you still have questions.

 

Shipments during Corona and Brexit adjustment period
Fully’s internal operations have adapted to Corona restrictions to allow our employees to work safely while getting shipments out of our fulfillment center in 1-2 days. However, our shipping partner (TNT) advises us that “high volume of shipments, COVID 19 closures and increase in border controls may cause delivery delays.” This is primarily affecting customs operations, and a small percentage of our UK shipments have experienced delays. These carry a critical priority for our customer service team, so we can solve these issues as quickly as we can.

Does Fully offer free shipping to the UK post-Brexit?
Absolutely, we ship to the UK, including the Isle of Man, Guernsey, Jersey, and Gibraltar. We cover shipping, customs, clearance charges and any other import costs.

What about Ireland?
Due to tax regulations, we are unable to ship goods purchased through this Fully store to areas outside the UK. We service European Economic Area through our other English language storefront- www.fully.com/en-eu. You can read more on everything that has to do with value-added taxes on our tax page.

What will be my estimated delivery date?
All orders received before 9AM Central European Time are transferred to our fulfillment center. They ship that day or the following business day. Then, from shipment date, add your transit time (in business days) from the list below to determine the most likely day of delivery. Especially in times with heightened online ordering, there can be delays in shipping times, especially if your packages must pass through customs. Your tracking link will be activated only after your packages have passed through customs. If you have questions, please contact us.

** Due to Brexit customs processing, we currently expect an approximately 2-3 day delay to our normal shipping times.

UK (2-5 business days transit time)


Gibraltar (6-9 business days transit time)


Guernsey (5-8 business days transit time)


Isle Of Man (5-8 business days transit time)


Jersey (5-8 business days transit time)

When do I receive a tracking number?
When the courier has scanned the packages into their warehouse, they will send you a tracking number. If you haven't received a mail with a tracking number, first look in your junk mail folder. If you don't find anything in your junk mailbox please contact us.

TNT’s tracking system is currently not updating the progress until packages pass through customs, which can take up to 4 business days, so it may look like it hasn’t left our warehouse. We are working through this with TNT. Please be patient, we are working to get this resolved as soon as possible. If you haven't received your tracking information after the 4th day, please contact us so we can investigate.

Can I choose the day/date of delivery?
We want to accommodate your preferred delivery date as much as we can. That said, delivery times are not 100% predictable, so we can only control the shipping time (the date it leaves our fulfillment center). Please contact us to arrange a shipping date that meets your needs.

Can I choose the hour of delivery?
Unfortunately, we do not offer this.

Which courier does Fully use?
TNT is our shipping partner. In some countries, TNT uses subcontractors, but this should not affect their service.

Do the couriers install the goods?
Couriers do not perform installations. If you are looking for an installation service, please contact us.

Do the couriers bring packages to apartments/other floors?
Couriers deliver packages to your postal address or letterbox on the ground floor. 

What do I do if my delivered packages are damaged?
If you see any damages to the delivered packages that might be caused by the courier, please let them know! They will help you to fill out a form or add a note to the delivery that the packages are damaged which is handy for the file and makes life much easier for us and TNT.