VAT and Taxes Fully

If you have any questions on the value added taxes when you buy on our online store you should be able to find the answer here. You can also give us a ring, shoot us an email or chat with us.

Help

Contact Us

FAQs

Shipping

Returns

 Are prices including VAT on the site?

All prices in EUR on our website include 21% (Belgian) VAT. If you change the currency to GBP - Pound Sterling on the website, prices include 20% UK VAT because we have a UK VAT number as a company and are thus obliged to charge 20% UK VAT on orders shipped to the UK. Check the explanation on VAT local VAT numbers underneath for more info.

How do we handle company purchases?

We have added a "VAT Number" field on the cart page of our website in which you can fill in your VAT number. Before you go to checkout please click "Validate", this will check if you entered a valid EU VAT number. The database that we use to check if the number you entered is valid is the EU VIES database. Please be mindful about which format you use to enter the VAT number in so that it can be checked correctly. You can see the format that we put forward by clicking the "i" next to the field.

After you clicked validate, a message will be shown if the VAT number was valid yes or no. If it is, you can proceed to ckeckout and no VAT will be added to your order.

Do I get an invoice?

Yes, we send invoices to every customer. If a special VAT regulation was applied on your order the correct messages will show on your invoice. If that would not be the case, please reach out to us by mail help@fully.com.

What if I'm in a country/area that is not part of the EU

If your shipping address is not part of the economic zone of the European Union then the order is seen as export and no VAT is charged. Next to countries that are not part of the Economic zone of the EU there are also areas that are part of EU countries but as an area are not. Such areas are for example: Guernsey, Jersey, San Marino, the Canary Islands (more info can be found here). If you ship to those areas, no VAT will be applied.

Important note, import taxes/customs may apply for countries that are not part of the economic zone of the European Union. Each country can have its own customs rate so please check on the website of the ministry of finance of the country you reside in. This does not apply for countries that are part of the European Union!

What about normal B2C customers without a company

For regular customers: Regular customers from outside the UK and France will pay 21% Belgian VAT if they buy from and ship to other countries within the EU. Customers from the UK or France will pay 20% UK and French VAT. Customers from Norway, Switzerland and Serbia on the other hand will not have to pay 21% Belgian VAT because they don't fall under regular EU VAT regulations.

Important note, import taxes/customs may apply for countries that are not part of the economic zone of the European Union. Each country can have its own customs rate so please check on the website of the ministry of finance of the country you reside in. This does not apply for countries that are part of the European Union!

B2C customer from UK and France

In Europe local VAT (in our case non Belgian VAT) has be paid once a certain threshold of revenue in that country as a foreign business is exceeded. Fully exceeds this threshold in the UK and France. This means we have a local VAT number in both of these countries. From the moment you have a VAT number in the other country you have to start charging local VAT on the sales to B2C customers that ship products to these countries. On our website the prices are shown including 21% Belgian VAT (and 20% UK VAT if you look at the website in GBP) because we are obliged to show it that way but, during checkout when you have filled in that you'll ship the desk to France or the UK, 20% VAT will be applied to the order.