Shipping information

Answers to all your shipping questions can be found in the information below. Don’t hesitate to contact our Customer Care team if you still have questions.

 

Shipments during COVID-19
We are still open at Fully. There is not really a huge impact on our operations at this point in time. This means that all orders will still get sent out to you within 1-2 business days. Because of a surge in demand for our products we have a lot of products that are on back order so please pay a lot of attention to the back order notices on our product pages so that you are informed about the state of the product that you are trying to order;


Do you offer free shipping?
We offer free shipping on all our products. For custom orders, we do charge shipping fees but that will be stated clearly during your order process.

Which courier do we use?
We use TNT as our main courier. In some countries, though TNT uses subcontractors but this should not influence their services.

Can we choose the hour of delivery?
At the moment you can NOT choose a specific delivery time.

Can we choose the day/date of delivery?
Yes, you can perfectly order products that don't have to be shipped right away. To make that happen, just reach out to us via telephone, mail or chat and let us know that your order needs to be shipped on a specific date. We will then adjust the date of shipment in our systems so everything can go as planned.
Please note, that we cannot guarantee the transit times, which are explained below, to be 100% accurate. Logistics is very complex and sometimes things go wrong which means an extra day has to be added.

Do the couriers install the goods?
Couriers only deliver the goods. They will not install the products. If you are looking for an installation service, please reach out to us via telephone, chat or email and we'll try to connect you with one.

Do the couriers bring the goods up to apartments/other floors?
Couriers just deliver the goods to your postal address/ letterbox. They don't bring up goods on different floors.

Estimated time of arrival?
Let's give you a little more insight into how the order to fulfillment process works at Fully. If you place an order on a Monday, we pass the order through to our warehouse on Tuesday morning. They will pick your items during the day and package your goods so that TNT can pick them up towards the end of the day (Tuesday in our example). From this point TNT handles everything and the transit days, that are explained into more detail below, start counting. So imagine we have to ship to the Netherlands, with a 2-day transit, it will arrive on Thursday.

If you order before 9 AM Central European Time, we can process your order the same day. So ordering before 9 AM means you win a day.
Note that these transit times are not always accurate. We are constantly doing our best to improve our accuracy and efficiency, but sometimes things just don’t work out as planned. Should you have any questions, please feel free to reach out to us at help@fully.com

Albania (7-day transit)

Andorra (5-day transit)

Austria (2-day transit)

Belgium (24h transit)

Bosnia And Herzegovina (6-day transit)

Bulgaria (4-day transit)

Croatia (3-day transit)

Cyprus (5-day transit)

Czech Republic (2-day transit)

Denmark (2-day transit)

Estonia (3-day transit)

Finland (2-day transit)

France (2-day transit)

Germany (2-day transit)

Gibraltar (6-day transit)

Greece (4-day transit)

Guernsey (5-day transit)

Holy See (Vatican City State 3 day transit)

Hungary (2-day transit)

Iceland (2-day transit)

Ireland (3-day transit)

Isle Of Man (5-day transit)

Italy (2-day transit)

Jersey (5-day transit)

Latvia (3-day transit)

Liechtenstein (2-day transit)

Lithuania (3-day transit)

Luxembourg (2-day transit)

Malta (4-day transit)

Monaco (2-day transit)

Netherlands (2-day transit)

Norway (2-day transit)

Poland (2-day transit)

Portugal (3-day transit)

Romania (3-day transit)

San Marino (3-day transit)

Serbia (5-day transit)

Slovakia (2-day transit)

Slovenia (3-day transit)

Spain (3-day transit)

Sweden (2-day transit)

Switzerland (2-day transit)

UK (2-day transit)

 

 

What do we do if packages are damaged?
If you see any damages to the delivered packages that might be caused by the courier, please let her/him know! They will help you to fill out a form or add a note to the delivery that the packages are damaged which is handy for the file that we hold on that shipment and makes life much easier for us and TNT.

When do we receive the tracking number?
As we explained above, the goods are picked up at our warehouse by the courier the same day we processed your order (note that this can be the day after you have made the order as we lump orders together and pass them through every 24 hours to the warehouse). The courier comes towards the end of the day to give our warehouse the time to pick all the orders and set them up for shipment. From the moment the courier has picked up the goods and has accepted them into their warehouse they will send you a tracking number.

If you haven't received a mail with a tracking number, first look in your junk mail folder as the mail is sent from TNT's domains and thus might end up there. If you don't find anything in your junk mailbox please contact us via phone, email or chat!