Returns

We stand behind our products with a 30-day return policy

 

Fully Jarvis standing desk office spaceFully Jarvis standing desk office space

Not happy with your purchase? Don't worry

We want you to be happy with your purchase that's why we offer a 30 day return policy on "like-new" products in their original packaging to countries within the European Union.


By sending an email to help@fully.com and providing us with the information below you can request a return / refund.
If your return request is accepted we'll arrange a pickup at your preferred location. The shipping cost will then be deducted from your refund. The amount of your refund depends on the condition of the product. In most cases this is 100% - shipping.


To speed up this process please fill in the form on this page.

 

We're unable to accept returns on the following purchases:

  • Special order items

  • Volume orders

  • Made to order products

  • Open-box items

  • Showroom models

 

Some other things to keep in mind: 

  • All returns must be approved by Fully within 30 days of receipt of the refund question sent to us by email.

  • Thinking of ordering multiple products? It is best to test one first and order afterwards.

  • The experience of sitting in a Capisco chair is what started our company. We have yet to find a chair that is as versatile as it is beautiful in its design. We believe in it so much, we offer a 90 day return policy on these chairs.

  • Returns expire after 30 days. Please contact us if you need additional time.

    Items missing packaging or damaged beyond the expected wear from light use will incur an additional fee to cover repairs or part-replacement.

  • We typically process returns within 14 business days of receipt of the product. After a return has been inspected by our staff, a refund will be issued. Please allow up to 5 business days for your card provider to process the refund.

     

 

 

Please contact us with any questions or concerns. We're here to help.

Return request form

Filling out this form will help us process your return request quickly and stay in touch about the process. As always, give us a call+32 9 296 44 83 if you have any questions.

 

Return request form

    • Thanks for contacting us. Someone from our team will be in touch soon.