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Help Page

Buyer's Guide

How do I place an order?

If you’re ready to place an order, you may place the order online, or over the phone with one of our helpful customer service representatives. You can reach us at 888-508-3725, any weekday between 9:00 AM and 8:00 PM Eastern time.

How do I buy/redeem a gift certificate?

To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.

Please note that gift certificates are not refundable and may only be redeemed for products sold by Fully.

How do I find my product?

To find the product(s) you're looking for, you may: (1) use the navigation menus on the left of our website, (2) type a keyword into the search box. If you have any trouble locating a product feel free to contact customer service for assistance.

We do sell factory replacement parts for all items on our site but we do not have product pages for these items. Contact customer service to inquire about parts orders.

How do I use a coupon?

After adding items to the shopping cart enter your coupon code in the space provided. After updating your cart with the coupon information the new pricing will be reflected in the total. Please contact customer support to verify the validity of your code if you are having trouble.